For bulky & heavy items, unless Two-Person Delivery or Premium Delivery was selected, you may be required to assist the delivery driver with unloading the items from the delivery vehicle. We recommend inviting someone over to help. Please note, where you have agreed a day of delivery with us and/or the carrier, and you are not available, or unwilling to accept the goods, you agree to accept any detention, demurrage, return shipping, restocking, and redelivery charges associated with such delays.
For non-bulky items, signature on delivery is required as most of our shipments contain high-value products. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. Otherwise, the carrier will leave a card advising you to schedule a new delivery or alternatively amend your delivery address.
